CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Billing Administrator

Are you an Administrator seeking a new challenge?

Our successful central based client is seeking a Billing Administrator to join their thriving team on a temp to perm basis in Bristol. The successful will ensure all revenue is billed accurately and on time.

  • Temp - Permanent 
  • Full Time (37.5 hours) Monday - Friday
  • Salary - £ 21,981.36
  • Bonus - Up to 5% performance related monthly incentive

Key Tasks/Areas of Responsibility

  • Ensure all deliveries are billed accurately
  • Review accounts placed on hold and ensure they are released for accurate billing
  • Raise miscellaneous invoices on the billing system
  • Clear bespoke customers’ requests for extended liability
  • Manage heavy weight manifest and upgrade deliveries to the correct product
  • Review all pots on the billing dashboard
  • Manage the Euro billing pots and ensure accurate billing takes place
  • Manage Salesforce credit requests
  • General billing and administration duties

If you are numerate, detail orientated and enjoy delivering fantastic customer service and have experience working within an office environment then please submit your CV today.

Fantastic benefits and immediate start available!

Reference: 217011

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Property Lettings Administrator

Our client, a reputable estate agent, is seeking a Property Lettings Administrator to join their diverse and dynamic team in Weston Super Mare. This is an exciting opportunity for an enthusiastic and hard-working candidate. The ideal candidate will be able to demonstrate drive and motivation along with a willingness and ability to work as a team player.

  • Location: Weston Super Mare
  • Salary: £18,600 per annum + commission
  • Hours of work: Monday to Friday 9am – 6pm and 1 in 4 Saturdays 9am – 1pm
  • Contract: Permanent

Duties include:

  • Manage and oversee an allocated portfolio of properties
  • Communicate with landlords / tenants / contractors regarding property maintenance works
  • Arranging property inspections and reporting back to landlords with feedback
  • Ensuring all legal compliances are up to date
  • Renewal arrangements for rent recovery policies and tenancy agreements
  • Liaising with tenants and landlords following the end of tenancy
  • Communicating with utility companies and the council at the start and end of each tenancy
  • Resolving landlord and tenant enquiries

The successful candidate will have:

  • Great customer service skills
  • Organisation skills
  • Problem solving skills
  • Articulate
  • IT literate
  • Preferably lettings experience

This is a full-time permanent position with a salary of £18,600k + commission. This is a fantastic opportunity for an articulate and ambitious individual to join a fast-moving and expanding company, please submit your CV today.

Reference: 217010

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Sales and Lettings Administrator

Have you worked in hospitality or retail and are seeking to gain valuable office experience? Or perhaps you have some administrative experience already but you’re looking for a way into the property industry? If so, we may have the perfect role for you:

Our client, a reputable estate agent, is seeking a Sales & Lettings Administrator to join their diverse and dynamic team in North Somerset. This is an exciting opportunity for an enthusiastic and hard-working candidate. The ideal candidate will be able to demonstrate drive and motivation along with a willingness and ability to work as a team player.

  • Location: North Somerset (free parking)
  • Contract: Permanent
  • Hours: 9am to 6pm with 1 hour for lunch (NO Saturdays)
  • Salary: £18,500k + commission

Key Responsibilities (include, but are not limited to):

  • Meet and greet
  • Answer the phones, take messages and transfer calls
  • Take bookings and confirm appointments
  • Type up office letters to include offer letters, sales letters, memorandum of sale, withdrawn offer letters, declined offer letters and instruction letter
  • Create property brochures and website brochures
  • Load and control new properties onto the website
  • Update contact dates
  • Create window cards and ensure displays are up to date
  • Match properties out to relevant clients
  • Update rental list
  • Create invoices for exchange and completions
  • Manage the newspaper adverts on a weekly basis
  • Manage the editorials
  • Ensure the company have all relevant paperwork for marketing and selling a property i.e. property questionnaire, proof of ID, contract and details verification form
  • Update Compliance Sheet/Spreadsheet
  • Petty Cash reconciliation
  • General office duties i.e. post, replenish stationery stock, tidying and cleaning office

Key Attributes:

  • Customer service experience
  • Strong IT skills
  • Excellent interpersonal skills
  • Ability to manage a busy workload
  • Excellent telephone manner
  • Strong numerical skills
  • Knowledge of the local area is preferable

A full driving license is essential.

This is a full-time permanent position working Monday-Friday. With a salary of £18,500k + commission. This is a fantastic opportunity for an articulate and ambitious individual to join a fast-moving and expanding company, please submit your CV today.

Reference: 217009

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Customer Service Advisor

Our successful Bristol based client is seeking a customer focused individual to ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.

  • Location: Bristol (free parking)
  • Salary - £18,571k
  • Hours – 40 per week (8am to 5pm)
  • Life assurance – 4 x salary

You will be expected to:

  • Provide a friendly and helpful response to customer enquiries
  • Accurate and regular order entry
  • Resolve customer queries / complaints
  • Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction
  • Communicate enquires to the External Sales Engineers
  • Participation in the annual stock take
  • All other administrative/customer service duties requested

Candidate Specification:

  • Strong communication skills, both verbal and written
  • To have a customer focus approach
  • Good I.T. skills – familiar with Microsoft Office
  • Good time management and organisational skills

This is a fantastic opportunity to join a small, tight-knit and friendly team close to the city centre. If you are a reliable and hard-working candidate seeking your next role in Bristol, please submit your CV today.

 

Reference: 217008

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Administration Assistant

We are seeking a confident and keen Administrative Assistant, who will be responsible for a broad range of activities in supporting the Secretaries and wider team.  

This role is perfect for someone seeking to gain valuable Administration, PA and Secretarial experience for their future career.

  • Job Type: Temp to Perm
  • Location: Bristol
  • Salary: Up to £21,000k
  • Hours: Monday-Friday 9am – 5pm with 1 hour for lunch

The Role:

  • Assisting with calls, confidential documentation, filing, photocopying/scanning, billing and post
  • Booking travel arrangements
  • Database work and GDPR
  • Proof reading emails and letters
  • Typing of correspondence to a high level
  • Assisting filing clerk with general office filing, client file set-up on the database and in hard copy version, daily tax team reminders
  • Meeting room set-up/clear down
  • Confident with minimal liaisons with clients during set-up/room refresh
  • Assistance with projects as and when required
  • Assisting with hosting client conferences and events
  • Basic IT requirements e.g. changing printer cartridges, setting up Skype calls, marketing material audit and reception work


The Individual:

The ideal candidate will demonstrate enthusiasm with the desire to learn new skills, pay attention to detail and have a professional approach.  Ideally looking to start a career in an Administration/Secretarial role.  Candidates should be proficient with IT/computer-based work, particularly using Microsoft Word, Excel and Outlook.  A competent level of knowledge using PowerPoint is desirable. 

If you have strong communication skills and the desire to kick-start a successful Administrative/Secretarial/PA career, then please submit your CV today.

Reference: 217007

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Trainee Property Manager

Do you have administrative or customer service experience and are seeking the next step in your successful career? If so, we may have the ideal role for you:

An exciting opportunity has arisen for a reliable individual to join our client’s highly successful and experienced company in Bristol as a Trainee Property Manager.

  • Location: Bristol
  • Contract: Permanent
  • Hours: Monday-Friday 9am – 6pm (5:30 finish on Fridays and 8:30am start on Tuesdays) and then 1 in every 4 Saturdays (9:30-3:30) with half a day off in the week in lieu
  • Salary: £20,000-£23,000k DOE

Duties Include:

  • Managing a small portfolio of rental properties across Bristol
  • On approximately 1 day per week you may be required to visit properties for viewings and inspections (the successful candidate must therefore have a full UK driving licence)
  • Communicating and building relationships with tenants and landlords via phone, email and face-to-face
  • Updating the company IT system with all relevant information e.g. details of new tenants
  • Organising safety certificates and other documentation
  • Advertising rental properties online
  • Completing property administration

Skills for the Property Manager role includes:

  • Experience working within the property industry is desirable, but not essential
  • Customer service experience is essential
  • Ability to work closely within a team to ensure that you provide excellent customer service
  • Strong organisational skills
  • Strong attention to detail
  • Driven, with a real desire to succeed
  • Genuine interest in property and people
  • Full clean manual driving licence
  • Strong communication skills, both verbal and written

The right candidate does not need years and years of experience - with a can-do attitude, great attention to detail and eagerness to learn...our client can teach the rest!

Reference: 217006

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Sales Negotiator

An exciting opportunity has arisen for a driven individual to join our client’s award winning, energetic and experienced team in Bristol.

  • Location: Bristol (various locations in central and north Bristol)
  • Salary: £18,000-£20,000k dependent on experience with an OTE of £23k - £25k
  • Working Hours: 9.00 a.m. to 6.30 p.m. Monday to Friday and 9.00 a.m. to 5.00 p.m. every other Saturday with a day off in lieu
  • Contract: Full time, permanent

The successful Candidate:

  • The role requires a hard-working individual with a positive attitude and the ability to work as part of our client’s industrious sales team
  • Previous experience of an Estate Agency is essential
  • Excellent time management coupled with good communication skills

Duties will Include:

  • Coordinating and conducting viewings
  • Liaising with both applicants and vendors
  • Negotiating offers
  • Office administration

The successful candidate must have their own car – mileage will be paid when used.

If you are seeking a fun yet challenging role and enjoy building strong relationships with others then this may be the perfect opportunity for you, apply today!

 

Reference: 217005

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Part Time Receptionist/Administrator

This role is essential to the smooth running of our client’s office. You will be the face of the company in Bristol and will need to be enthusiastic, friendly, and professional. You will be responsible for meeting guests, assisting with their needs, providing refreshments and ensuring safety procedures are followed.

  • Salary: £19,650 per annum, pro rata
  • Location: Bristol
  • Hours 22.5 hours per week (Thursday: 9am to 6pm, Friday: 9am to 5.30pm, Saturday: 9am to 5pm, with one hour for lunch)
  • Holiday 23 days annual leave + statutory bank holidays, pro rata
  • Bonus: Annual discretionary performance-related bonus
  • Travel to work: Cycle2work scheme for employees

Job Purpose

  • To welcome guests and ensure that they have an enjoyable, safe and productive visit
  • To provide excellent customer service and assist to with customer enquiries via phone, email and face-to-face
  • To ensure the reception area is clean, tidy and welcoming
  • To provide administrative assistance for the Office Manager
  • To assist with the dispatch and receiving of post and deliveries
  • To provide cover for the Senior Office Administrator
  • Provide refreshments
  • To liaise with Travel Consultants
  • Take messages
  • Processing brochure requests
  • Info pack preparation
  • Assisting with staff travel bookings

You will be reporting to the Office Manager and working alongside the Senior Office Administrator and may be required to provide administrative assistance to other departments such as Sales Support and HR.

Skills Required:

The ideal candidate will have experience in both customer service and administration. The ideal candidate will also be adaptable to change and someone who enjoys working as part of a creative and professional team. Good attention to detail and the initiative to notice when things need doing is vital.

You will be working in a vibrant office with a great team of employees – this is a fantastic opportunity to work for a vibrant, interesting and successful company based in the heart of Bristol.

Reference: 217004

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Senior Sales Negotiator

Our client, a reputable estate agent, is seeking a Senior Sales Negotiator to join their diverse and dynamic team in Somerset. This is an exciting opportunity for an enthusiastic and hard-working candidate. The ideal candidate will be able to demonstrate drive and motivation along with a willingness and ability to work as a team player.

  • Location: Somerset (free parking)
  • Contract: Permanent
  • Hours: Full time
  • Salary: OTE: £23,000-£26,000k

Job Description:

  • Working across both sales and lettings
  • Registering purchaser / tenant details and matching them to available properties
  • Maintaining full documentation of all applicants, their requirements and actions
  • Booking property valuations
  • Carrying out property valuations
  • Carrying out accompanied viewings with purchasers / tenants
  • Negotiating property sales and let’s, liaising between landlords / tenants and vendors / purchasers
  • Working closely with other Negotiators, sharing information to secure the business
  • Liaising with solicitors, mortgage lenders and surveyors as part of the sales progression process
  • Working closely with the property management team, passing on any tenant and landlord concerns
  • Keeping a close eye on the local market, noticing any changes and recognising opportunities
  • Maintain a high level of customer satisfaction

The Ideal Candidate:

Ideally you will already be an experienced Estate Agent, with a good knowledge of both sales and lettings, a clear passion for property and preferably a good knowledge of the local area. You must have:

  • A minimum of 3 years estate agency experience to include valuation experience.
  • Strong negotiation skills
  • A good understanding of estate agency and the sales and lettings process
  • Excellent communication skills, both written and verbal
  • Good IT skills, including knowledge of Microsoft Word and Excel
  • A keen eye for detail
  • Confident and able to work alone, as well as be part of a team
  • Able to work to targets
  • A willingness to go the extra mile
  • A full UK driving license

This is a full-time position, hours of work are Monday to Friday 9am – 6pm, 1 in 3 Saturday’s 9am – 4pm. With an OTE of £23,000-£26,000k this is a fantastic opportunity for an articulate and ambitious individual to join a fast-moving and expanding company.

 

Reference: 217001

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Account Executive

Our successful client is seeking a customer focused individual to join their vibrant team in Bristol as an Account Executive to drive sales growth through efficiently handling and successfully converting all pre-booked sales enquiries (no cold-calling).

  • £21,000k-£22,000k + commission
  • Bristol
  • Full time
  • Permanent

MAIN RESPONSIBILITIES:

  • Handle all incoming enquiries via email, website and phone
  • Proactively follow up on enquiries and provisional bookings
  • Have extensive knowledge of package offerings
  • Enter all bookings accurately into the relevant booking systems designed for the account and communicate in a friendly and professional manner with other teams to ensure all bookings/events run smoothly
  • Develop relationships with Managers and senior Operations Teams and to ensure smooth working processes
  • Work with the Head of Sales and Sales Manager to understand and improve products, packages and promotions
  • Communicate all invoicing for credit clients to the central Accounts Team
  • Proactively increase sales by completing tasks/projects set by the Head of Sales
  • Have an understanding of competitor products, packages and promotions
  • Deal with customers in a professional manner, minimise and resolve complaints and find mutually beneficial solutions
  • Be available for special occasion events

SKILLS REQUIRED:

  • Passion for customer service and administration
  • Excellent work ethic
  • Extensive knowledge of Excel, Word, Office and PowerPoint
  • Ability to use and become a specialist in CRM and booking systems
  • Ability to work under pressure, flexible hours on occasion and to strict deadlines
  • Outstanding organisation and time management skills
  • Excellent communication and negotiation skills
  • Team player, positive, dynamic, bright, energetic and outgoing personality

If you are a highly organised and customer focused individual who enjoys coordinating workloads, then this may be the ideal role for you – please submit your CV today for a chance to join a vibrant, energetic and fun team in Bristol.

 

Reference: 216998

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