Operations Executive
We are seeking a proactive and reliable Operations Executive to effectively and professionally process client orders, ensuring excellence of customer service and fulfilment of client expectations at all times.
Salary: £25,000-£30,000k
Contract: Full time, permanent
Location: Bristol
Job Description:
1. Consistently provide excellent customer service
2. Sales order management. Working within a team you will:
a. Ensure the timely processing of orders received onto company systems
b. Carry out job processes including purchase orders
c. Manage supplier performance on an order by order basis to ensure delivery dates and client expectations are met
d. Effectively communicate with the client so they are kept fully informed of job progress throughout the order cycle
3. Support colleagues as necessary to ensure customer experience is of an even and high standard at all times
4. Aid and support the Customer Service Manager with customer requests for schedule/dates, and queries
5. Closely liaise with the production and despatch departments
6. Assist Stock Purchasing Coordinator & Manager with purchasing of stock items from suppliers
7. Answering in-coming phone-calls to agreed targets and transferring to relevant personnel
This is a fantastic opportunity to join a well established and highly successful company in Bristol on a full-time permanent basis. If you are a reliable, organised and proactive individual who can hit the ground running then please submit your CV today.
Reference: 216730
Customer Service Team Leader
We are seeking a customer focused and people orientated individual who has a natural ability to manage a team in a positive and proactive manner.
• Location: Bristol
• Contract: Full time, permanent
• Hours: 39 hours - working flexibly between Monday and Friday between the hours of 7:00am and 5.30pm
• Salary: Up to £25,000k
The successful candidate will ensure that Customer Service is at the forefront of everything they do. Your team will have key objectives to meet, which centre around accuracy, quality and speed of order processing. You will also build relationships and support their national sales representatives providing timely information when required.
The successful candidate will be charismatic and a great motivator. They will take pride in developing and managing their team. With previous experience of conducting appraisals and giving regular honest feedback with the focus on ensuring great customer results.
Duties include;
• Promoting Health & Safety in the workplace
• Responsible for all HR issues within the team including: recruitment, development, communication, discipline and absence management
• To lead, develop and motivate the team to give team members the best opportunity to perform at their best
• To lead by example and demonstrate behaviours expected
• To manage performance through the setting and monitoring of key performance indicators and to conduct regular performance reviews
• To identify areas for continuous improvement both within the team, department and business
• To support your team, supporting problem solving and ensuring resolution to issues that could impact the customer
• To produce monthly reports updating team and department results
Person Specification;
• Maths & English GCSE at Grade C or above or equivalent (qualification or experience)
• Previous work experience in a busy customer service environment
• Strong verbal and written communication skills
• Proven track record in team management
• Experience of performance management - appraisals etc.
This is a permanent, full time role. If you want to be part of a motivated and high performing team, please apply!
Reference: 216728
Customer Service Assistant
We are seeking a Customer Service Assistant to join our client's successful team in Bristol!
Salary: £17,000-£18,000
Contract: Full time, perm
Location: Bristol
Job Purpose:
The aim of this position is to provide clients with exceptional service from first point of contact to timely delivery, whilst being the face down the phone that easily builds relationships with clients. This is a busy and fast paced role that will involve constant liaising with internal and external contacts and will require a hands-on approach to processing orders and tracking deliveries.
Main Duties:
• Building successful, long-term relationships with regular clients
• Daily liaison with merchandise, ordering, sales, customer service and warehouse departments to resolve problems quickly and effectively
• Ensuring up to date information is gained from the relevant departments and the customer is kept regularly informed
• Forwarding delivery paperwork to necessary departments
• Processing customer orders from start to finish
• Confirming order receipt within 24 hours
• Dealing with all queries and complaints professionally
• Producing back to back orders
• Liaising with internal departments regarding the collection, return and processing of unwanted or faulty products
• Arranging delivery of replacement parts or products to customers
• Other tasks as and when required
Skill and Experience
• Experience in customer service
• Competent in Microsoft Office
• Excellent communicator
• Self-motivated
If you enjoy working in a fast paced and energetic environment, then this may be the ideal role for you! Apply today!
Reference: 216725
Customer Service Assistant
We have a fantastic opportunity to join a leading product specialist with an international reputation, at their head office in North Somerset. Within the dynamic and varied role of Customer Service Assistant, the ideal candidate will have the ability to multi-task, be customer focused, and be process driven.
Location: North Somerset
Salary: £18,000-£21,000k
Contract: Full time, permanent
Duties Include:
• Building successful, long-term relationships with regular clients
• Daily liaison with merchandise, ordering, sales, customer service and warehouse departments to resolve problems quickly and effectively
• Ensuring up to date information is gained from the relevant departments and the customer is kept regularly informed
• Forwarding delivery paperwork to necessary departments
• Processing customer orders from start to finish
• Confirming order receipt
• Dealing with all queries and complaints professionally
• Producing back to back orders
• Liaising with internal departments regarding the collection, return and processing of unwanted or faulty products
• Arranging delivery of replacement parts or products to customers
Skill and Experience:
• Experience in a similar role/industry preferred
• Competent in Microsoft Office
• Excellent communicator
• Self-motivated
• Effective adaptable team worker
• The ideal candidate will have the ability to speak more than one language, but this isn’t essential
This is a great chance to gain a position of responsibility and join a brilliant company. This is a busy role that will involve constant liaising with internal and external contacts and will require a hands-on approach to processing orders and tracking deliveries. Immediate start for the ideal candidate – please submit your CV today!
Reference: 216644
Property Inspection Co-ordinator
Are you seeking an opportunity to kick-start a successful career within the property industry?
Working for a firm with a vibrant and lively team this a fantastic opportunity for a practical and proactive individual to become a Property Inspection Co-ordinator for an established company in Bristol.
The Role:
The role will primarily involve working alone on out of office appointments inspecting the condition of managed properties (with some adhoc check in and check out appointments from time to time), so the successful applicant must be able to work independently as well as part of a team.
The role will involve relaying the findings of the inspections to the team and following through any
maintenance required.
The successful applicant must be able to buy into and share our aim of developing and growing the
managed portfolio in a sustainable way and enjoy the challenge of building, improving and
maintaining relationships with landlords and tenants to ensure we retain them and their business.
Candidate Specification:
• Thrive on keeping busy and enjoy working under pressure
• Have excellent telephone manner
• Have great negotiation skills
• Have a meticulous attention to detail
• Have an outgoing personality with a passion for customer service
• Demonstrate first class administrative skills
• Have excellent time management skills including the ability to prioritize
• Have customer facing experience
• Have previous experience in a lettings/estate agency environment
• Be an analytical person who can communicate well with Landlords and Tenants
• Enjoy an extremely fast paced and high-volume workload
Additional Information:
Working Hours: 1 in 4 Saturday’s 9am-4pm (with lieu day in the week when you work a Saturday) Monday to Friday 8.45am-6.00pm (with a 6.30pm finish only on the week you work a Saturday)
Salary: £18k dependent upon experience - with an OTE of £23k +
Holiday: 24 days holiday per year (plus bank holidays)
Start Date: Flexible
Office: Bristol
Candidates must have their own car – mileage will be paid.
This is a fast paced and exciting role requiring exceptional organisation and coordination skills along with outstanding communication skills in order to develop and maintain a customer orientated service. If this sounds like the perfect role for you, apply today!
Reference: 216530
