CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Temporary AutoCAD Technician

Our client near Bristol is seeking an AutoCAD Technician to assist the design team on a full OR part-time basis for 3-4 months.


Working hours –Full Time or Part Time available
Contract: Temporary (3-4 months, potentially longer)
Location: North Somerset
Salary: £10ph

 

Within this role you will create bespoke designs in line with clients specifications.
An understanding and previous experience of AutoCAD is essential in order to be considered for this role.
As an AutoCAD technician you will need to appreciate construction methods and manufacturing processes. Good communications, numeracy and IT skills are all important, as is the ability to work as part of a team while also having plenty of your own initiative. Strong problem solving and a desire to come up with practical solutions will stand you in good stead. You will also need to have good colour vision and be able to visualise designs.
You need to be able to convert verbal and written information into two dimensional drawings which will then be used on site for construction — accuracy and attention to detail are essential.

 

Key Duties include:
• Detailed checks on all information, identify and communicate any anomalies/amendments
• Providing on time accurate drawings for clients
• Contacting/liaising with customers regarding design anomalies/problems ensuring excellent customer service
• Prioritising workload using delivery/installation schedules
• Providing direct and clear communication to the operations team

Candidates will have a good standard of education, be computer literate and familiar with Microsoft Office products. Experience using Sketchup and Photoshop are desirable but not essential.


If this sounds like the perfect opportunity for you, please submit your CV today – immediate start for the right candidate!

Reference: 216763

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Team Leader

We are seeking a proactive and reliable Team Leader to effectively and professionally process client orders, ensuring excellence of customer service and fulfilment of client expectations at all times.

 

Salary: £25,000-£30,000k
Contract: Full time, permanent
Location: Bristol

 

Job Description:
1. Consistently provide excellent customer service
2. Sales order management. Working within a team you will:
a. Ensure the timely processing of orders received onto company systems
b. Carry out job processes including purchase orders
c. Manage supplier performance on an order by order basis to ensure delivery dates and client expectations are met
d. Effectively communicate with the client so they are kept fully informed of job progress throughout the order cycle
3. Support colleagues as necessary to ensure customer experience is of an even and high standard at all times
4. Aid and support the Customer Service Manager with customer requests for schedule/dates, and queries
5. Closely liaise with the production and despatch departments
6. Assist Stock Purchasing Coordinator & Manager with purchasing of stock items from suppliers
7. Answering in-coming phone-calls to agreed targets and transferring to relevant personnel

 

This is a fantastic opportunity to join a well established and highly successful company in Bristol on a full-time permanent basis. If you are a reliable, organised and proactive individual who can hit the ground running then please submit your CV today.

 

Reference: 216730

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Customer Service Team Leader

We are seeking a customer focused and people orientated individual who has a natural ability to manage a team in a positive and proactive manner.


• Location: Bristol
• Contract: Full time, permanent
• Hours: 39 hours - working flexibly between Monday and Friday between the hours of 7:00am and 5.30pm
• Salary: Up to £25,000k


The successful candidate will ensure that Customer Service is at the forefront of everything they do. Your team will have key objectives to meet, which centre around accuracy, quality and speed of order processing. You will also build relationships and support their national sales representatives providing timely information when required.
The successful candidate will be charismatic and a great motivator. They will take pride in developing and managing their team. With previous experience of conducting appraisals and giving regular honest feedback with the focus on ensuring great customer results.

 

Duties include;
• Promoting Health & Safety in the workplace
• Responsible for all HR issues within the team including: recruitment, development, communication, discipline and absence management
• To lead, develop and motivate the team to give team members the best opportunity to perform at their best
• To lead by example and demonstrate behaviours expected
• To manage performance through the setting and monitoring of key performance indicators and to conduct regular performance reviews
• To identify areas for continuous improvement both within the team, department and business
• To support your team, supporting problem solving and ensuring resolution to issues that could impact the customer
• To produce monthly reports updating team and department results

 

Person Specification;
• Maths & English GCSE at Grade C or above or equivalent (qualification or experience)
• Previous work experience in a busy customer service environment
• Strong verbal and written communication skills
• Proven track record in team management
• Experience of performance management - appraisals etc.

 

This is a permanent, full time role. If you want to be part of a motivated and high performing team, please apply!

 

Reference: 216728

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