CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Customer Service Operator

An exciting opportunity has arisen to work with our client, a leader in the freight industry as an Operations Coordinator. The successful person will be a confident communicator and able to build and maintain relationships with both customers and clients.

 

£18,000k-£20,000k

Location: Bristol

Contract: Full time, perm

 

Main Responsibilities:

  • Delivering customer quotations
  • Following up enquiries
  • Processing bookings
  • Communicating with international clients and arranging delivery

 

Skills Required:

Attention to detail with a passion for customer service is critical to this role. Time management skills are essential as are communication (phone and writing) skills, the ability to prioritise and to work under pressure of workload is also a necessity. A good head for numbers is required.

The suitable candidate will have experience in a customer facing environment either on the phones or face to face, good organisational skills and a logical way of thinking. Based in North Bristol and paying a salary of £18,000 to £20,000, this is an excellent chance to join a successful and growing organisation.

Reference: 216792

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Office Manager

Our centrally based client is currently recruiting for an innovative and upbeat individual to take on this varied vacancy. The role will involve elements of PA work, administration, HR and Finance; allowing the successful candidate to become a successful Office Manager and an essential component in our client’s creative Bristol based company.

Location: Bristol
Contract: Full time, perm
Salary: £20,000k+

Key responsibilities:

• Weekly processing of invoices
• Advise on payments that need to be made weekly and mark as paid
• Credit control
• Write weekly report and circulate to Directors
• Secure foreign currency via brokers
• Manage and maintain budgets for projects
• Reconcile expenses
• Agree and maintain contracts for office (utilities)
• First point of contact between office & landlord
• Maintain stationery, files and inventories
• Maintain and update administrative and personnel databases and other correspondence
• Manage, assist and support in HR functions
• Allocate and report employee leave time records
• Reception duties

The ideal candidate:

• Strong IT skills
• Good time management and prioritisation skills
• Strong communication skills across all mediums
• Professional, confident, can-do attitude
• Previous experience in a similar role
• Numeracy skills with high levels of accuracy
• Experience of staff management
• Friendly and personable!

This role is ideally suited to a bright and self-motivated individual who enjoys a busy and varied day. This role will allow the successful candidate to develop the vacancy and their own skills. Working as part of a friendly and creative organisation, this is a great place to be! Apply today!

Reference: 216791

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Customer Service Advisor

Our busy client in North Somerset has an excellent opportunity for a customer service advisor to work in a fast-paced team. 

Specific job role responsibilities:

  • Manage and support all internal and external customer product issues via telephone, fax or email, display strong problem-solving skills through listening and questioning to get a successful outcome.

  • Obtain and analyse all necessary information and history on reported issues in order to accurately identify product and action the correct solution.

  • Record all product issues onto the database; monitoring and updating history through to closure.

  • Be responsible for raising Sales Orders to send out the replacement items/spares.

  • Identify and escalate any issue that needs to be resolved in-situ to the Engineer Support team.

  • Promote a ‘personal’ and caring relationship with customers to ensure that they experience the high standard of Customer Support that is unique

  • Be responsible for updating the progress history against each issue, so it can be reviewed, analysed and dealt with efficiently by any member of the department, offering a seamless service to the customer and ensuring that all data used for reporting to Senior Management is as up-to-date and accurate as possible.

  • Liaise with the W/house spares team when items may not be coded or require taking from whole stock.

  • Manage third party claims and invoices, ensuring that all internal departments have the correct information and documentation they require to carry out the complete process.

  • Give regular reports and status to the Team manager and escalate any issues that need authorisation or approval.

    Specific Skills Required

    Professional communication skills both written and verbal; numerate and literate; exceptional levels of accuracy and attention to detail

    Proficient IT and reporting skills

    Ability to work individually as well as part of a team

    Ability to multi-task and prioritise workload in a timely fashion

    Confident and polite telephone manner, strong listening skills and the ability to remain calm under pressure

    Good sense of humour

    Ability to carry out problem assessment, analysis and resolution in a methodical, auditable manner

    Proactive and positive approach to daily tasks and outcomes

    Have a positive attitude and be self-motivated

    Strong understanding of Aftersales dynamics and Customer requirements

Immediate start available!

 

Reference: 216785

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Customer Service Executive

Our successful client based in North Somerset has an immediate opening for a calm, multi tasking to join their team. Although a customer service role, this is NOT a call centre and much of the communication takes place over email.

Salary: 23,000k

Location: Bristol 

 

Typical duties include:

Liasing with customers to ensure they are satisfied and dealing with any subsequent issues, small, large or general in a speedy, professional manner
Problem solving largely via email
Booking appointments and scheduling staff
Ordering materials and co-ordinating deliveries
Progress chasing


Qualifications and Experience:

Previous customer service experience
Abilitiy to prioritise a busy workload
Computer literacy
Excellent verbal and written skills
A team player who can work at pace

Immediate opportunity, great benefits, happy staff, and regular jaunts to the local eateries!!

 

Reference: 216784

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We are seeking an Accounting Team Leader to join our client’s successful team in Bristol on a full time, permanent basis.

 

Location: Bristol
Contract: Full time, permanent
Salary: £18,000-£23,000k DOE

 

In a nutshell:
You will have an accountancy background, preferably you will have an AAT qualification or similar, or you may have spent a number of years in a finance department and understand accounts inside out.

You will be the first port of call for our client’s customers, you will be logging issues (email, website and phone), giving advice and the main point of contact between customers and all other departments.

A real customer services focus is needed, the ability to multi task, be organised, have super admin skills and have a passion for improving things. You will also be providing training to customers on their issues remotely and possibly on site.

Key stuff you need to do:
• Logging and resolving new support calls reported via telephone and email
• Monitor application support helpdesk queue and respond to calls within SLA’s
• Training / Coaching / Providing solutions for customers remotely / possibly on site
• Resolving user queries regarding use of our client’s applications
• Log and process requests for change / enhancements
• Updating and managing knowledge base
• Testing of product
• Liaise with customers, departments and ensure everyone is updated
• Own documentation and be uber organised
• Carry out remote consultancy / training

It would be lovely if you are:
Experienced in Software Support and Accountancy and want to build relationships with our client’s friendly customers. Also, if you want to succeed and are happy to get stuck in (sometimes at the deep end) and remaining happy and positive, then for all your hard work, you will receive:
• Competitive basic salary (somewhere between £18-£23k DOE)
• Generous Bonus Scheme
• Private Medical Insurance
• Death and Disability Insurance
• Contributory Pension Scheme

There are opportunities for progression in the role for the right candidate, please apply today!

Reference: 216782

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Business Consultant

We are seeking an AAT / ACCA qualified Business Consultant to join our client’s busy team in Bristol on a full time, permanent basis.

Salary: up to £35k DOE + bonus + car
Location: Bristol
Contract: Full time, perm

This role sits within the customer services area of the business and offers an interested and varied role to people who enjoy dealing with customers both face to face and remotely.

You will spend time away from home, when visiting customers, or prospects, and travel is a regular part of the role, therefore a full clean driving licence is essential. This role is office based when not out and about.

 

Key stuff you need to do:
• Train customers on our software (on site, UK based, and remotely)
• Demonstrate the product to existing customers and prospects
• Implement new projects, as well as existing customer training, guidance, advice and suggestions
• Documentation updates
• Training documentation/videos
• Produce tenders/proposals
• Close deals!
• Think outside the box
• Assist with new services

 

It would be lovely if you are:
Experienced in implementations or supporting accountancy products, with a desire to succeed and are happy to get stuck in (sometimes at the deep end) and remaining happy and positive, then for all your hard work, you will receive:

• Competitive basic salary
• Company car
• Generous bonus scheme
• Private Medical Insurance
• Death and Disability Insurance
• Contributory Pension Scheme

 

This is a challenging and exciting role, suitable for someone who is self-motivated and driven. If this sounds like the ideal role for you, please submit your CV today.

Reference: 216781

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