CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Office Coordinator

An exciting opportunity has become available for a friendly and motivated individual to join a niche organisation based in South Bristol on a permanent basis as an Office Coordinator. The successful candidate will have the opportunity to work full time or part time.

• Salary: Up to £22,000k + bonus
• Benefits: Free parking, 28 days holiday + pension scheme
• Location: South Bristol
• Contract type: Full-time, term-time or part-time

Overall Objective:
You will ensure the smooth running of the small office through a range of administrative, financial and managerial tasks.

This is a varied and dynamic role, so our client wants someone who can understand their customer’s needs. You will be involved in:
• Human Resources
• Recruitment
• Training
• Administration
• Customer Service
• Payments
• Health & Safety
• Maintenance
Our client’s working environment provides the opportunity to implement new techniques and make changes, so if you are seeking a role where your hard work will be truly valued, and your ideas listened to then please apply today!

Reference: 216949

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Legal Property Administrator

We are looking for a Legal Property Administrator with loads of initiative, previous administrative experience and the ability to think on their feet.

The successful candidate will assist in all legal aspects of documentation and office administration for our client’s vibrant property company.

Location: Bristol
Contract: Permanent
Hours: Full time
Salary: £18,000-£23,000k

Duties Include:
• Chasing and responding to rental property reference checks
• Coordinating credit checks for new tenants
• Ensuring rental property documentation and administration is up to date and compliant
• Sending out paperwork to guarantors, tenants and landlords
• Ensuring all relevant paperwork is returned on time
• Updating the company databases
• Informing utilities of new tenants
• Assisting with changeover procedures
• Responding to telephone and email enquiries
• Appointment and diary management
• Other general office support/administration as required

The ideal candidate for this role will enjoy working in a busy environment where no two days are the same, will have an excellent telephone manner, a good understanding of all Microsoft Office packages, and strong communications skills are essential.

This is a fantastic role for someone wanting to gain valuable experience working within the property industry for a highly successful and dynamic business – please submit your CV today.

 

Reference: 216944

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Switchboard Receptionist

Do you have a confident and polite telephone manner and enjoy speaking to others?

If so, our Bristol based client is seeking a reliable Switchboard Receptionist to control the company switchboard, and you may be their ideal candidate! You will be responsible for answering incoming calls from customers while working within the main office alongside the wider team.

  • Location: Bristol
  • Salary: £9.00ph while temping and then £18,000k permanently
  • Contract: Temp to Perm
  • Start date: ASAP

Duties Include:

  • Controlling the switchboard phone system
  • Answer incoming calls and greeting callers appropriately
  • Building and maintain positive relationships with regular customers
  • Providing relevant information to callers
  • Transferring calls and/or taking messages as necessary
  • Other ad hoc admin/reception tasks when required

If you are seeking a communication skills-based role and are wanting to work on a temp to perm basis then please submit your CV today!

Reference: 216939

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Lettings Manager

We are seeking an experienced and hard-working Lettings Manager to join our client’s team in Bristol on a full-time permanent basis.

Location: Bristol
Contract: Permanent
Hours: Full time
Salary: Approximately £35,000k (this may be increased/decreased depending on experience)

Duties Include (but are not limited to):
• Carrying out regular coaching, feedback and one to one sessions with staff to support skills development
• Ensuring that legal tenancy agreements are executed compliantly
• Pro-actively researching the local market, competitors and establishing ways to develop a competitive advantage
• Pro-actively developing strong relationships with other departments within the firm
• Identifying opportunities to work with and to refer business to other departments
• Enhancing and building on the market share
• Assisting with the marketing of properties
• Registering potential tenants
• Matching suitable properties
• Organising and attending viewings
• Providing landlord feedback
• Negotiating letting terms
• Arranging repairs and on-going maintenance
• Liaising with tenants, landlords and contractors
• Dealing with tenancy deposits, rents and related payments

Skills Required:
The ideal candidate will preferably be an experienced Lettings Manager or a Senior Negotiator/Experienced Lettings Agent who is ready for the step up:

• Pro-active and self- starter
• Confident and ambitious
• Ability to work under pressure, meet deadlines and solve problems
• Highly presentable and well-spoken
• Excellent customer service and communication skills
• Highly computer/ IT literate
• Excellent attention to detail
• Good administration and organisational skills
• Good local knowledge of Bristol
• Full driving licence and own car to fulfil daily duties (fuel allowance provided)

This is a rare and varied role and will suit a polished and highly experienced property professional with several years’ Lettings experience. If you are a proactive Lettings Manager seeking the next step in your successful career, then please submit your CV today. This is a fantastic opportunity to join a small, friendly and highly successful team.

Reference: 216932

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Sales Order Processor

This is an exciting opportunity to work within a busy department in a varied position with no sales!

Salary: £18,000-£22,000k
Location: Bristol
Contract: Permanent
Hours: Full Time

Duties Include:
• Managing orders relating to key customer accounts
• Managing the order process from the point of entry through to delivery
• Working closely with factory and warehousing teams
• Organising delivery of goods
• Responding to queries relating to existing orders
• Managing any order changes or amendments
• Assisting with stock forecasting
• Order/data entry
• Sales documentation– acknowledgements, invoices, despatch etc
• Answering the telephone and responding to emails

Skills Required:
• Previous customer service and administration experience
• Have excellent customer service skills, both verbal and written
• Be able to work to deadlines
• Be able to overcome problems and think of solutions

If you are a customer focused individual who enjoys following a process then please submit your CV today!

Reference: 216930

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We are seeking a customer focused and hard-working Sales Negotiator to join our client’s team in Bristol on a full-time permanent basis.

• Location: Bristol
• Salary: OTE £25,000-£30,000k (basic salary dependant on experience)
• Contract: Permanent, full time
• Hours: 8:45am-6pm
• Shift Pattern: 5 days a week (Monday-Friday) and working every other Saturday (with a day off in the week)
• Full UK driving licence and own car required

Duties Include:
• Matching suitable properties
• Organising and attending viewings
• Negotiating offers and sales
• Arranging all associated property sale paperwork
• Preparing floorplans and property particulars
• Ensuring property files (database and hard copies) are up to date
• Assisting Property Manager with day to day management duties
• Provide support to rest of team

Skills Required:
• Pro-active and self- starter
• Confident and ambitious
• Ability to work under pressure, meet deadlines and solve problems
• Highly presentable and well-spoken
• Excellent customer service and communication skills (written, oral and telephone)
• Highly computer/ IT literate
• Can work on own and part of a team
• Excellent attention to detail
• Good administration and organisational skills
• Good local knowledge of Bristol
• Full driving licence and own car to fulfil daily duties (fuel allowance provided)
If you have some previous property experience and are seeking the next step in your successful career, then please submit your CV today. This is a fantastic opportunity to join a small, friendly and successful team.

Reference: 216920

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Credit Management Clerk

Our client, a renowned logistics company, are seeking a numerate and customer focused Credit Management Clerk to join their expanding team in Bristol on a full time, temp-to-perm basis.

Location: Bristol
Salary: £22,809.59 + 10% monthly bonus
Contract: Full time, temp-to-perm

Overall Objectives:

• To ensure timely collection of cash receipts due from debtors
• To ensure customers invoice queries are resolved

Key Tasks/Areas of Responsibility:

• Ensure that debt is collected in line with targets and company procedure.
• Manage debtors that have defaulted to conclusion, to include the suspension of services and preparation for legal action.
• Participate in month end forecasting
• Take card payments over the phone
• Record and note all communication with customers correctly on the systems
• Investigate all invoice queries that you receive and raise credit notes
• Notify customers of credit rejections
• Maintain the service level agreement for call quality, and liaise with Team Leaders, Managers, Sales and Depots on all issues

 

You will have reviews daily and weekly with your Team Leader regarding outstanding queries and balances – this is a supportive working environment where all employees are valued.

If you are numerate, target driven and enjoy delivering fantastic customer service and have experience within an office environment involving similar skills then please submit your CV today!

 

Reference: 216911

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We are seeking a numerate and customer focused Credit Management Clerk to join our clients expanding team in Bristol on a full time, permanent basis

 

Location: Bristol
Salary: £22,808k + Monthly bonus
Contract: Full time, permanent

Overall Objectives:

To ensure timely collection of cash receipts due from debtors.
To ensure customers invoice queries are resolved in line with our credit policy and department SLA’s.
To ensure that Credit Management procedures are maintained to a standard of excellence.

Key Tasks/Areas of Responsibility:

• Ensure debt is collected in line with procedure and monthly set targets
• Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
• Take card payments over the telephone
• Month end cash forecasting
• Review with Team Leader daily/ weekly on outstanding balances and queries
• To record all communication with customers on the correct systems and ensure that system is maintained accurately
• Manage returned invoices sent by email and update systems with the correct contact details
• To investigate all invoice queries received and for necessary credit notes to be raised
• To notify customers of credit rejections
• Maintain call quality SLA of 80%
• To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management

 

If you are numerate, target driven and enjoy delivering fantastic customer service and have experience within an office environment involving similar skills then please submit your CV today!

Reference: 216851

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