CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Showroom Administrator/Receptionist

Are you looking for a break from the hospitality or retail perhaps? Or are you just looking for the next step in your successful Administration/Reception career? If so, we may have the perfect opportunity - our centrally based client has an immediate opening for a well-presented and customer focused Showroom Administrator/Receptionist to join their friendly team.

 

  • Location: Bristol
  • Salary: £20,000k
  • Hours: Full time 37.5 hours pw + every other Saturday
  • Contract: Temp – to – Perm
  • Start date: ASAP

 

 Duties include:

  • Assisting clients when they arrive
  • Ensuring all documentation is ready, available and correct
  • Accepting payments
  • Dealing with telephone and email queries
  • Upselling other services
  • Maintaining the reception area
  • Updating the booking systems
  • Invoicing
  • Preparation of new vehicle welcome packs
  • Preparation of used vehicle welcome pack i.e. MOT, welcoming letter, vehicle documents, warranty books etc.
  • Dealing with incoming/outgoing post
  • Maintaining insurance databases
  • Diary management for van drivers
  • Loyalty card administration
  • Dealing with auditors
  • Other general administration duties as required

 

This is a role that needs someone who enjoys working with clients face to face and over the telephone.   A natural communicator with excellent customer service skills, you will have the opportunity to work with a great team with a business that continues to grow.

If this sounds like the right role for you, apply today!

 

Reference: 217028

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Training Administrator

We are seeking a highly organised and hard-working Administrator to join our client successful engineering company in Bristol. This is a full-time permanent position paying £18,000-£22,000k DOE.

  • Location: Bristol (free parking)
  • Hours: Full time
  • Salary: £18,000-£22,000k
  • Start Date: ASAP

Duties Include:

  • Manage and maintain training records and schedules for all staff
  • Identify when time -limited qualifications and cards are due to expire
  • Book training courses and tests
  • Help to track certificates and records of training
  • Understand CITB grant payments for eligible training
  • Help to co-ordinate any Apprentices on the books, in conjunction with either CITB or the local college

Skills Required:

  • Must have CITB knowledge
  • Must have knowledge of dealing with CSCS Cards
  • Strong communication skills, both verbal and written
  • An ability to milti-task and work under pressure

This is a varied position, suited to someone with previous office experience who enjoys being busy. If you are seeking the next step in your successful career, please submit your CV today!

Reference: 217027

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Customer Service Advisor

We are seeking a customer focused, reliable and hard-working candidate to join our client’s busy team on a part time basis.

  • Hours: Part Time (30 hours pw)
  • Location: Bristol (free parking)
  • Contract: Permanent
  • Salary: £21,041pa

The Customer Service Advisor (CSA) will be responsible for their own group of customers ensuring that world class customer service is provided at all times. The CSA will be responsible for order processing, the management of their own accounts and dealing with inbound and outbound calls.

The Customer Service Team is responsible for order processing ensuring they provide sufficient lead time to enable the distribution team to deliver on time as ordered. However, the team also has a broader role to support customers as required by responding to their needs, to support them and reinforce the business relationship.

 

Responsibilities:

  • To drive a customer focus approach across all activities and ensure the customer service team is a centre of excellence
  • Ensuring timely order capture for your customers
  • Co-ordinating the communication process to ensure that all customers are kept up to date
  • Ensuring that accurate information is captured
  • Support other team members
  • Liaising closely with all other functions with a customer service angle negotiating on the best fit solution
  • To cover the management of others accounts during periods of absence
  • To provide a proactive approach to customer service

 

Skills Required:

  • Demonstrable experience of working in a customer focused position
  • A passion for encouraging teamwork
  • Working well in a culture where all employees are engaged, able to voice their suggestions and ideas
  • Excellent customer relationship skills, both internal and external
  • An analytical fact-based approach with a good understanding MS Word and Excel
  • To be self-motivated
  • Comfortable working in a fast pace environment
  • Have an outgoing and confident personality
  • Has good communication skills
  • Is performance management focused

 

Benefits:

In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement (including bank holidays),  the ability to buy additional annual leave, retail discounts, free car parking, free vouchers at Christmas and much more!

Our client is also proud to be a Living Wage employer and member of the Ethical Trading Initiative.

This is a great role for someone who enjoys a varied workload and keeping busy– please submit your CV today.

Reference: 217025

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Sales Operations Manager

An exciting opportunity has become available for a friendly and motivated individual to join our client’s successful media organisation, based in Bristol. The successful candidate will work as part of a small and tight knit team by selling services to all existing and prospective customers as well as overseeing the operations of the busy Sales Team.

This is a great position for anyone who enjoys interaction with customers, providing management support and promoting positive relationships.

 

  • Location: Bristol
  • Salary: £25,000-£32,000k DOE + team bonus
  • Contract: Full time, term time or part time hours considered
  • Benefits: Free parking, 28 days holiday (including bank holidays) and pension scheme

 

Duties Include:

  • To ensure all renewals are completed or appropriate action is taken
  • Ensure the sales pipeline is always being filled with prospective leads
  • Oversee the busy Sales Team with regards to training, support and performance reviews

 

Skills Required:

  • PC literate, with experience using Microsoft Outlook, Excel and Word
  • Customer focused
  • Strong communication skills, both verbal and written
  • 2+ years in a similar role

 

This is a full-time or part time permanent position offering a starting salary of £25,000-£32,000k DOE plus commission, and is a great chance to join a fantastic organisation offering full training and excellent opportunities to develop your career and skills.

If you are a highly motivated and communicative individual with a positive and proactive approach to work, then please apply today!

Reference: 217023

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Media Sales Executive

Do you enjoy the buzz from working within a thriving sales environment and can build and maintain positive relationships with others? If so, we may have your next career step:

Our successful client based in Bristol is seeking a confident and personable Media Sales Representative to join their small yet perfectly formed team.                         

  • Location: Bristol
  • Salary: £18,000-£25,000k + commission
  • Contract: Full time, permanent
  • Benefits: Training course, experienced team, 4 weeks holiday, private healthcare, benefits scheme

Core Functions:

  • Renew, upgrade or increase client’s exposure
  • Develop an ongoing sales pipeline; existing clients, prospects, leads or referrals
  • Assist in developing new products and services
  • Ensure clients and consumers are getting the best possible product at all times

Duties Include:

  • Establish, develop and maintain professional business relationships with clients and prospects
  • Generate new business
  • Research all sources to develop prospects for information
  • Research and analyse competitive conditions to capitalise on sales opportunities
  • Review customer needs and requirements
  • Coordinate sales efforts with other departments
  • Maintain in-depth knowledge of our client’s products and services
  • Evaluate market trends
  • Participate in networking events when required
  • Maintain client confidentiality at all times

Candidate Specification:

  • Ability to thrive in a friendly, fast paced and professional environment
  • Be confident and have the ability to build rapport with clients and negotiate with all contacts to achieve the best results
  • Must have your own transport and full UK driving licence
  • Have exceptional time management, organisational and interpersonal skills

Our client isn’t necessarily looking for previous multi-media sales experience (although this would be an advantage), instead they are especially interested in your capabilities, attitude and potential to grow into the role, rather than your experience in the industry, (as there will be plenty of support and training).

Our client’s working environment provides the opportunity to implement new techniques and make changes, so if you are seeking a role where your hard work will be truly valued, and your ideas listened to then please apply today!

Reference: 217022

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Lettings Manager

An exciting opportunity has arisen for a driven individual to join our client’s award winning, energetic and experienced lettings team in Bristol.  

  • Hours: Monday to Friday 9.00am-6.30pm & alternate Saturday’s 9am-5pm (with lieu day in the week).
  • Office: Bristol
  • Contract: Permanent

Duties Include:

  • Generate, arrange and carry out valuations
  • Build and maintain long term relationships with Landlords
  • Business generation – creating opportunities to complete valuations
  • Ensure all office systems/service standards are adhered to
  • People management of the lettings team

The right candidate will be:

  • Able to learn quickly, take responsibility and strive for success
  • A dynamic, fun individual who thrives in a team and takes ownership of their own projects
  • Someone who can build relationships with clients whilst also exploring new opportunities
  • 12 months + experience in an agency environment (negotiating and or valuing)

We are offering:

  • Basic salary of £21K - £22K with a realistic OTE £29k
  • Mileage paid (own car required) – there will also be access to a company pool car
  • 25 Days annual leave + bank holidays
  • Great company culture and values
  • Plenty of first-class training and development resources
  • The opportunity to learn from a lively, highly skilled team

This is a fantastic opportunity to join a lively team in Bristol. The successful candidate must have experience working in property and must also have their own car – please apply today!

 

Reference: 217018

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Office Manager

We are seeking a well-qualified and experienced Office Manager to oversee the efficient administration of the daily functions and routines of our client’s educational establishment and the smooth function of their database.

The ideal candidate will be an innovative and upbeat individual who is keen to take on this varied vacancy. The role will involve elements of PA work, administration, HR, compliance and finance; allowing the successful candidate to continue their career as an experienced Office Manager and an essential component in our client’s educational workplace.   

 

  • Location: Bristol
  • Contract: Permanent
  • Hours: Full time
  • Salary: £21,420 - £25,500 per annum

 

Key responsibilities include (but are not limited to):

  • Weekly processing of invoices
  • Advising on payments that need to be made
  • Running weekly reports
  • Responding to phone and email enquiries
  • Managing and maintaining budgets for projects
  • Reconciling expenses
  • Agreeing and maintaining contracts for office
  • Maintaining stationery, files and inventories
  • Maintaining and updating administrative and personnel databases and other correspondence
  • Managing, assisting and supporting in HR functions
  • Reception duties
  • General admin duties

 

The ideal candidate:

  • Strong IT skills
  • Good time management and prioritisation skills
  • Strong communication skills across all mediums
  • Professional, confident, can-do attitude
  • Previous experience in a similar role
  • Numeracy skills with high levels of accuracy
  • Friendly and personable!

 

This role is ideally suited to a bright and self-motivated individual who enjoys a busy and varied day and will allow the successful candidate to develop the vacancy and their own skills. Working as part of a friendly and well-established organisation, this is a great place to be.

Our client is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. Therefore, the successful applicant will be subject to an Enhanced DBS check.

Reference: 217012

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Billing Administrator

Are you an Administrator seeking a new challenge?

Our successful central based client is seeking a Billing Administrator to join their thriving team on a temp to perm basis in Bristol. The successful will ensure all revenue is billed accurately and on time.

  • Temp - Permanent 
  • Full Time (37.5 hours) Monday - Friday
  • Salary - £ 21,981.36
  • Bonus - Up to 5% performance related monthly incentive

Key Tasks/Areas of Responsibility

  • Ensure all deliveries are billed accurately
  • Review accounts placed on hold and ensure they are released for accurate billing
  • Raise miscellaneous invoices on the billing system
  • Clear bespoke customers’ requests for extended liability
  • Manage heavy weight manifest and upgrade deliveries to the correct product
  • Review all pots on the billing dashboard
  • Manage the Euro billing pots and ensure accurate billing takes place
  • Manage Salesforce credit requests
  • General billing and administration duties

If you are numerate, detail orientated and enjoy delivering fantastic customer service and have experience working within an office environment then please submit your CV today.

Fantastic benefits and immediate start available!

Reference: 217011

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Property Lettings Administrator

Our client, a reputable estate agent, is seeking a Property Lettings Administrator to join their diverse and dynamic team in Weston Super Mare. This is an exciting opportunity for an enthusiastic and hard-working candidate. The ideal candidate will be able to demonstrate drive and motivation along with a willingness and ability to work as a team player.

  • Location: Weston Super Mare
  • Salary: £18,600 per annum + commission
  • Hours of work: Monday to Friday 9am – 6pm and 1 in 4 Saturdays 9am – 1pm
  • Contract: Permanent

Duties include:

  • Manage and oversee an allocated portfolio of properties
  • Communicate with landlords / tenants / contractors regarding property maintenance works
  • Arranging property inspections and reporting back to landlords with feedback
  • Ensuring all legal compliances are up to date
  • Renewal arrangements for rent recovery policies and tenancy agreements
  • Liaising with tenants and landlords following the end of tenancy
  • Communicating with utility companies and the council at the start and end of each tenancy
  • Resolving landlord and tenant enquiries

The successful candidate will have:

  • Great customer service skills
  • Organisation skills
  • Problem solving skills
  • Articulate
  • IT literate
  • Preferably lettings experience

This is a full-time permanent position with a salary of £18,600k + commission. This is a fantastic opportunity for an articulate and ambitious individual to join a fast-moving and expanding company, please submit your CV today.

Reference: 217010

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Sales and Lettings Administrator

Have you worked in hospitality or retail and are seeking to gain valuable office experience? Or perhaps you have some administrative experience already but you’re looking for a way into the property industry? If so, we may have the perfect role for you:

Our client, a reputable estate agent, is seeking a Sales & Lettings Administrator to join their diverse and dynamic team in North Somerset. This is an exciting opportunity for an enthusiastic and hard-working candidate. The ideal candidate will be able to demonstrate drive and motivation along with a willingness and ability to work as a team player.

  • Location: North Somerset (free parking)
  • Contract: Permanent
  • Hours: 9am to 6pm with 1 hour for lunch (NO Saturdays)
  • Salary: £18,500k + commission

Key Responsibilities (include, but are not limited to):

  • Meet and greet
  • Answer the phones, take messages and transfer calls
  • Take bookings and confirm appointments
  • Type up office letters to include offer letters, sales letters, memorandum of sale, withdrawn offer letters, declined offer letters and instruction letter
  • Create property brochures and website brochures
  • Load and control new properties onto the website
  • Update contact dates
  • Create window cards and ensure displays are up to date
  • Match properties out to relevant clients
  • Update rental list
  • Create invoices for exchange and completions
  • Manage the newspaper adverts on a weekly basis
  • Manage the editorials
  • Ensure the company have all relevant paperwork for marketing and selling a property i.e. property questionnaire, proof of ID, contract and details verification form
  • Update Compliance Sheet/Spreadsheet
  • Petty Cash reconciliation
  • General office duties i.e. post, replenish stationery stock, tidying and cleaning office

Key Attributes:

  • Customer service experience
  • Strong IT skills
  • Excellent interpersonal skills
  • Ability to manage a busy workload
  • Excellent telephone manner
  • Strong numerical skills
  • Knowledge of the local area is preferable

A full driving license is essential.

This is a full-time permanent position working Monday-Friday. With a salary of £18,500k + commission. This is a fantastic opportunity for an articulate and ambitious individual to join a fast-moving and expanding company, please submit your CV today.

Reference: 217009

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