CUSTOMER SERVICE

Below you will find our Customer Service current vacancies, if you would like to apply simply click the apply now button and send us your details and CV, if you cannot see the role you are looking for please do contact us with your CV and we will do our very best to help you.

Part Time Patient Coordinator/Receptionist

Our client is looking to expand their Reception Team in Bristol and are keen to find well-motivated people to join them. Flexibility, commitment and a positive approach are essential.

Customer service experience preferred, although attitude is more important than your background. Training is available to those looking to increase their skill levels; however, a high level of computer literacy is desirable.


Reporting to: Reception Team Leader
Accountable to: Operations Manager
Hours per week: We have 2 part-time shift patterns available (covering shifts between 7.45am - 7.00pm) + occasional Saturday mornings
Salary: £9.09ph (with a salary increase after probation)
Location: Bristol
Contract: Permanent (part time)


Summary:
To work as a member of the Reception Team to ensure the smooth running of reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.


Main Duties:
• Opening and closing procedures
• Taking calls, appointment booking and dealing with general enquiries
• Checking-in and directing patients on arrival at the surgery
• Processing repeat prescription requests
• Taking and recording requests for home visits
• Registering new patients and temporary residents
• Tidy waiting room after morning and afternoon surgeries
• Leave the reception area tidy and ready for incoming colleagues
• Assist with scanning of medical post onto patient electronic records
• Updating Patient details
• Sending and receiving faxes
• Liaise with outside agencies, ensuring all leaflets/posters within the surgery are up-to-date
• Alert other team members to issues of quality and risk

 

Skills Required:
• Ability to cope and work well in a busy and pressured environment
• Ability to communicate effectively
• Ability to maintain excellent customer service at all times
• Ability to prioritise own workload


If you have a flexible and positive ‘can-do’ approach towards work and are customer focused and organised, then this may be the perfect role for you – please submit your CV today!

Reference: 216912

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Local Credit Management Clerk

We are seeking a numerate and customer focused Credit Management Clerk to join our clients expanding team in Bristol on a full time, temp-to-perm basis.

 

Location: Bristol
Salary: £22,809.59 + 10% monthly bonus
Contract: Full time, temp-to-perm

Overall Objectives:

• To ensure timely collection of cash receipts due from debtors.
• To ensure customers invoice queries are resolved in line with our credit policy and department SLA’s.
• To ensure that Credit Management procedures are maintained to a standard of excellence.

 

Key Tasks/Areas of Responsibility:

• Ensure debt is collected in line with procedure and monthly set targets
• Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
• Take card payments over the telephone
• Month end cash forecasting
• Review with Team Leader daily/ weekly on outstanding balances and queries
• To record all communication with customers on the correct systems and ensure that system is maintained accurately
• Manage returned invoices sent by email and update systems with the correct contact details
• To investigate all invoice queries received and for necessary credit notes to be raised
• To notify customers of credit rejections
• Maintain call quality SLA of 80%
• To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management

 

If you are numerate, target driven and enjoy delivering fantastic customer service and have experience within an office environment involving similar skills then please submit your CV today!

 

Reference: 216911

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Head of Sales

We have an exciting opportunity for an experienced Sales Manager to join our client’s vibrant head office based in Bristol!

 

Location: Bristol

Salary: £36,000 - £39,000pa + bonus (up to £6250pa)

Contract: Full time, permanent

 

Listed as a Times Top 100 Best Company to Work for in 2019, our client values their staff and supports them in every way possible.

 

The Role:

This a soft sales role with an emphasis on building and maintaining relationships with 3rd parties to increase group sales bookings. Working closely with the Marketing Director, initiative is key in proposing new ‘packages’ that their valued guests can benefit from. Consistently developing new sales channels, you will have exceptional customer service skills and not be afraid to think outside of the box whilst also analysing and reporting on the team’s results.

 

As Head of Sales you will need the following:

  • • A proven track record of success within a similar role, ideally in the hospitality or leisure industry
  • • Experience using a CRM & booking system
  • • The ability to plan and execute campaigns for corporate promotion and the launch of new experiential activities that will drive the groups channel and revenue
  • • Experience in working closely with brand teams to develop and implement comprehensive marketing strategies to create awareness of products targeting the pre-booked and groups market
  • • The ability to execute strategic plans to achieve sales targets and to expand the company’s customer base
  • • Motivation and drive to ensure annual sales targets are met
  • • Strong excel knowledge and the ability to produce accurate reports on your team's activity and performance
  • • Excellent communication and organisational skills to organise and attend visits
  • • To be flexible and willing to travel

 

In return, you will get:

  • • A generous bonus structure
  • • Great sales incentives
  • • Opportunities to attend showcases, work social events and industry events
  • • Full induction and continued, ongoing training
  • • The chance to work in one of the industry’s most innovative brands
  • • Discounts on gym memberships, cinema tickets, apple products, holidays, high street shops and much more

 

So, if you are looking for a new exciting challenge within a vibrant and growing company, apply today!

Reference: 216909

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Administrator/Secretary

A very successful legal firm in Bristol looking for an Administrator/Secretary to support the wider office. The role is a mix of administration and typing:

Location: Working for one client across their various Bristol offices
Hours: Full time OR part time (minimum requirement: every Monday and Friday)
Contract: Permanent

Duties Include:
Audio typing of department documentation
General office administration
Working on reception – being the first point of contact
Maintaining and sorting all mail
Making appointments and arranging meetings
Diary management
Responding to queries via phone and email
Assisting with all file closures

Skills Required:
Previous secretarial experience
Great communication skills, both verbal and written
A strong knowledge of Word
Self-motivation and be able to have a good eye for detail
The ability to work autonomously

A small practice that calls for an experienced, capable person, who is happy to take on a varied role – please apply today!

Reference: 216907

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Logistics/Customer Service Executive

We are seeking a highly organised and customer focused individual to work as a Logistics/Customer Service Executive for our client near the city centre. This is a varied role and an opportunity to join a forward thinking and dynamic company.

Location: Bristol (free parking)
Contract: Full time, perm
Salary: £23,000K

RESPONSIBILITIES
• Account administration, responding to account queries and providing sales support
• Maintaining timely and effective communication with customers, both internal and external
• Processing orders, quotes and requests
• Shipping of products to customers in the UK and world-wide
• Maintaining up-to-date knowledge of products, customers, processes and suppliers
• Working closely with the Sales & Marketing team to building strong relationships and support


REQUIREMENTS
• Experienced in shipping goods worldwide
• Ability to communicate internally and externally demonstrating a high level of professionalism
• Excellent written and numeracy skills
• Good PC skills
• Excellent attention to detail
• Good planning and organisational skills
• Previous experience in a customer service role


DESIRED
• Knowledge/experience of selling to or working within the NHS
• A manufacturing customer service background

This is a full-time permanent position paying £23,000k, if you have experience working within logistics and are a proactive and hard-working candidate then please apply today!

Reference: 216903

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Senior Administrator/PA

Due to expansion our successful client is seeking an experienced Administrator to join them on a full-time permanent basis as a Senior Administrator/PA.

 

Hours: Monday to Friday 9 am - 5 pm (flexible start/finish time can be agreed)
Salary: £20,000 - £24,000K per year depending on experience
Location: Bristol (free parking)

 

This is a varied role, with duties including:
• Answering phone calls, responding to queries and taking messages
• Managing bills for suppliers and clients
• Diary management for the MD
• Email/inbox management for the MD
• Bank reconciliation (using Xero)
• Coordinating commission work for approved suppliers (for example: sending a survey to the Architect for them to make the architectural drawings)
• Following instructions to purchase materials from known suppliers
• Maintaining computer systems
• Researching tradespeople on the internet and booking them in for interviews with MD
• Researching new material suppliers on the internet

 

The successful candidate for this role must be able to take the lead with all secretarial, PA and administration support for the Managing Director, demonstrate their ability to take responsibility and ownership, provide an efficient and high-quality service and possess strong verbal and written communication skills. You must be highly organised, able to manage tasks effectively, able to work independently, act on your own initiative and hit the ground running.

 

Benefits:
• 28 days holidays
• Competitive salary
• Friendly working environment
• Opportunity to be part of an international growing brand

 

If you are seeking your next varied and rewarding role, please submit your CV today! Immediate start for the right candidate.

 

Reference: 216899

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Due to continued expansion our successful client is seeking a Project Assistant for a 6 month contract to join their team.

As part of the team you will be providing support to the Project Engineers, your main responsibility will be to ensure that the project engineers are supported, resources and plans updated and maintained, and relevant reporting completed. With developed engineering project management, you will work with the team to follow the product lifecycle from conception to completion.

• Location: Bristol (free parking)
• Contract: 6 month FTC
• Hours: Full time, Monday-Friday
• Salary: Up to £22,000k pro rata


Your responsibilities will include:
• Work with Project Engineers to ensure resources are managed across all projects
• Generate financial reports
• Report on resource levels across projects to Project Engineers and the Programme Manager and consider alternate options
• Provide administrative support
• Ensure projects are closed out and project documentation is stored correctly


About you:
• GCSE grade C or above Maths and English
• MS Word, Excel, Powerpoint, Outlook
• Ability to solve problems
• 2+ years experience of project work
• Have a keen eye for detail and excellent verbal and written communication skills


If you are an enthusiastic, determined and motivated individual looking to develop your project experience while working for a vibrant and thriving company then please submit your CV today.

Reference: 216898

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We are recruiting for a Project Engineer to join our clients’ team on a 6-month fixed term contract. 

As part of the team you will be main point of contact for clients and your main responsibility will be to ensure that projects are delivered on time, cost and quality. With developed engineering project management, you will work with the team to follow the product lifecycle from conception to completion.


• Location: Bristol
• Contract: 6 Months
• Hours: Full time Monday-Friday
• Salary: Up to £35,000 pro rata


Your responsibilities will include:
• Project negotiation
• Technical support for contracting
• Ensuring requirements and approval for project work packages meet customer requirements
• Project execution and control management of technical risks
• Technical collaboration with partners and suppliers
• Support for the design team
• Reporting of project status and project cost management


About You:
• Degree educated within an engineering discipline
• APM Project Management Qualification (PMQ) or equivalent would be an advantage
• Ability to solve problems
• 2+ years’ experience of industrial engineering project management
• Project and development experience
• Have a keen eye for detail and excellent verbal and written communication skills


If you have the skills required and are seeking a 6-month contract within Projects/Engineering, then please submit your CV today – this is a fantastic opportunity to join a thriving company in Bristol.

Reference: 216897

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Office Coordinator

We have an excellent opportunity for an organised, hard-working and personable individual to join our client’s experienced property company in Bristol as an Office Coordinator.

The successful candidate will act as the first point of contact for customers over the phone and fact-to-face while also coordinating all ‘Let Only Landlord’ administration.

 

The Job:

  • Working in a busy open plan office which is open to the public
  • Dealing with daily multiple email and telephone letting enquiries
  • First point of contact for customers in the office: meeting and greeting
  • Answering the phone and transferring calls where required
  • Booking and managing keys in and out of the office
  • Directing maintenance enquiries to the relevant Property Managers
  • Listing property details, checking advertised properties are present on websites, organising viewings, coordinating a large dynamic diary system for multiple properties and dealing with reservations
  • Carrying out property viewings/inspections
  • Assisting tenants and guarantors with online tenancy signing
  • Building a solid relationship with our client’s let only landlords: coordinating the move ins, key release, managing Landlords expectations. Keeping in contact with Let Only Landlords at key times of the year to retain and grow the client base

Knowledge base/skills:

  • Strong customer service skills
  • Diplomatic/sympathetic/polite and yet fair, confident and firm approach
  • A calm manner in all situations is essential
  • The ability to deal competently with landlords/parents/young tenants/contractors
  • Strong, polite and confident telephone manner
  • Be able to deal with complaints/solve problems, face to face in the office, on the telephone and via email
  • Have a good attention to detail and be an organised, efficient person
  • Ability to work under pressure and to deadlines

 

Hours of Work

  • 9am to 6pm – Monday, Wednesday and Thursday
  • 8.30am to 6pm – Tuesday
  • 9am to 5.30pm – Friday
  • 9.30am to 3.30pm – 1 Saturday in 4

Salary: £19,000k- £23,000k, depending on experience
Location: Bristol

Contract: Full time, permanent

 

This is a varied role suitable for someone with exceptional organisational skills who loves to keep busy - a great chance to join a friendly and upbeat team in Bristol, please apply today!

Reference: 216895

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Receptionist

Our client, a prestigious organisation based in Bath, seeks a confident, bubbly and well-presented receptionist to join their successful team on a full-time permanent basis. This is a great chance to join a sociable and friendly team and the chance to work for a brand recognised all over the world.

Location: Bath
Contract: Full time, permanent
Salary: £18,000k

Responsibilities will include:

• Operating the switchboard
• Taking messages and forwarding calls to relevant parties
• Greeting clients and potential customers
• Promoting company brand and ethos at all time
• Maintaining the reception area – ensuring it is always clean and tidy
• Providing fantastic customer service
• General ad-hoc administration

Previous reception experience is not essential however candidates must have strong communication skills and enjoy meeting new people. Candidates must be well presented, have a strong customer focus, and be willing and eager to learn. Full training will be provided. Candidates must have a full clean driving license and own their own car. This is a great company to work for and is a great opportunity to gain experience in a fun and glamorous environment.

This is a permanent full-time position and the successful candidate will be required to work occasional weekends.

Reference: 216893

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