Customer Service Advisor

Our successful Bristol based client is seeking a customer focused individual to ensure that customers receive a fast and efficient response to sales enquires, building customer loyalty and enhancing the company’s reputation for service.


Location: Bristol
Contract: Full time, permanent
Salary: £18,000k


Duties Include:
• Provide a friendly and helpful response to customer enquiries
• Provide accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods
• Resolve any customer queries / complaints
• Communicate enquires to the External Sales Engineers to enable maximisation of potential sales
• Participation in the annual stock take
• Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulations (GDPR)
• All other ad-hoc/administration duties requested by the Branch Manager, Assistant Manager or a Director

Candidate Specification:
• Strong communication skills, both verbal and written
• To have a customer focus approach
• Good I.T. skills – familiar with Microsoft Office
• Good time management and organisational skills


If you are a reliable and hard-working candidate seeking your next role in Bristol, please submit your CV today.


Reference: 216615



Are you seeking to kick-start your career within a professional and successful company or looking to leave the hospitality or retail industry perhaps?

Our client is seeking an organised and hard-working receptionist to join them in their Bristol office. This is a full-time permanent role and they are looking for someone who has first-class communication skills and a helpful manner.

The Hours: Monday – Friday
The Salary: £16,000-£19,000 (dependent on experience)
The Benefits: 20 days plus bank holidays and car parking


Duties Include:
• Answering telephone enquiries from clients and transferring accordingly
• Processing incoming and outgoing post
• Scanning documents
• Greeting clients and visitors
• General office and administration duties


The Person:
Ideally you will have reception experience, however first-class communication skills and a professional and helpful manner is a must. In addition to this you will need to be:
• Organised
• Accurate
• Proactive
• Computer literate and familiar with Microsoft Office


If this sounds like the perfect role for you, please submit your CV today!


Reference: 216614



Our client, a prestigious organisation based in North Bristol, seeks a confident, bubbly and well-presented receptionist to join their successful team. This is a great chance to join a sociable and friendly team and the chance to work for a brand recognised all over the world.

Salary: £18,000
Location: Bristol
Contract: Full time, permanent (occasional weekends)


Responsibilities Include:

• Operating the switchboard
• Taking messages and forwarding calls to relevant parties
• Greeting clients and potential customers
• Promoting company brand and ethos at all time
• Completion of administration duties
• Providing refreshments when necessary
• Providing fantastic customer service


Previous reception experience is desirable but not essential, candidates must have strong communication skills and enjoy meeting new people. Candidates must be well presented, have a strong customer focus, and be willing and eager to learn. Full training will be provided. This is a permanent full-time position and the successful candidate will be required to work occasional weekend shifts.


This is a great company to work for and is a great opportunity to gain experience in a fun and professional environment, if you are a friendly and confident individual seeking your next receptionist role please submit your CV today!


Reference: 216613


Client Project Coordinator

A fantastic opportunity has arisen to join a successful organisation based in Bristol on a fixed term contract until the end of August 2018.

Working as a Client Project Coordinator you will be responsible for the coordination and administration of a wide range of projects including assessments, leadership, organisational development and training.


Job Title: Client Project Coordinator
Contract: Until the end of August 2019
Location: Bristol
Salary: £21,000-£25,000 pa


Key Responsibilities:
• To serve as a principal point of client contact for project coordination; dealing with enquiries, providing documentation, project updates and preparing reports
• Manage the coordination of agreed client projects; creating, coordinating and updating project plans
• Set up and coordinate all aspects of a project cycle
• Establish project plans and schedules; monitoring, reviewing, and evaluating progress
• Collating and recording all fee-earning work and expenses
• Manage the storage of paper documents and computer-based information
• Create, quality assure and enhance project materials using PowerPoint, Word and Excel
• Prepare, issue and chase up client documentation e.g. contracts and invoices
• Provide ad-hoc support to agreed directors/consultants by proactively managing the diaries of consultants; providing day-to-day administration and communication, dealing with incoming calls, email, letters and carrying out background research
• Arrange UK and international accommodation and travel to venues and travel planners for the consultants where required


Person Specification:
• Good education – minimum of 2 A levels (or equivalent) plus 5 GCSE (or equivalent) passes Grade C and above including Maths and English
• Solid/average working knowledge of Microsoft Office packages including Word, Excel, PowerPoint and Outlook
• Excellent spelling, grammar and proof-reading skills with a keen eye for detail
• Great communication skills, both verbal and written
• Ability to coordinate and balance work on a number of simultaneous tasks/projects whilst under pressure
• At least 2 years’ experience in an office-based, project coordination role
• Self-motivated, positive and willing to go the extra mile when needed


This is a varied and busy role that is perfect for person with a ‘can-do’ attitude. If it sounds like the role for you, apply today!


Reference: 216612


Our Bristol based client is currently seeking an enthusiastic and energetic Meetings and Events Coordinator with meticulous organisation skills, superb communication skills and a true passion for events.

Working as part of a hard-working team, this is a varied and exciting position co-ordinating multiple large-scale events across a busy calendar and overseeing all activity from the initial planning stage through to the running of each event. Applicants must be intensely proactive and enjoy working within a busy team with a buzzing atmosphere and will possess a real zest for life!


Location: Bristol
Salary: £22,000-£24,000
Contract: Permanent


Duties Include:
• Overseeing all large events and exhibitions
• Ensuring compliance with health and safety procedures on event days
• Responding to all enquires specialising in large scale conferences and events
• Sending proposals in the correct format – including pictures
• Attending meetings as required
• Working with other departments and suppliers to generate new ideas and to ensure smooth running of events
• Building excellent working relationships with external suppliers
• Ensuring teams are briefed on the events day
• Producing run sheets for large events
• Creating contracts
• Updating the websites
• Chasing payment prior to events
• Assisting with the marketing of events
• Following up calls and annual chase calls


Skills and Experience:
• Previous sales/large events experience
• Excellent communication skills – verbal and written
• Proven attention to detail and accuracy
• Proven ability to be organised whilst multi-tasking
• Driven to achieve highest quality in all areas
• Flexible working hours as required for needs of business


The successful applicant will have previous experience working within an events role, along with energy, commitment and self-motivation by the bucket load! This is a busy and demanding role where no two days are ever the same, and will require an individual with initiative, passion and a flexible attitude.

If you are an individual who excels in a fast paced and deadline driven environment, then this may be the perfect opportunity for you – apply today!


Reference: 216610


Membership Services Coordinator

We have an exciting opportunity suitable for someone who enjoys providing great customer service and building and maintaining positive relationships with clients.

Our successful client based in North Bristol is seeking a hard-working and reliable Membership Services Coordinator to join their team on a full-time permanent basis.


Location: North Bristol
Salary: £23,000k
Contract: Full time, permanent


Duties Include:
• Deal with enquiries from prospective members and send membership information
• Compile bespoke quotations for companies who do not require standard membership packages
• Print Summary of Services documents and send to new members with welcome letters
• Add new member details onto the in-house system
• Produce company certificates and covering letters to be signed by the chairman
• Update reports/information for board meetings
• Support the Technical Support Manager with the administration of projects
• Assist the accounts department with half yearly returns, recording number of operatives, collating figures and checking invoices
• Produce reports for Board Meetings
• Update member company information on the database ie. change of addresses


Skills and Experiences Required:
• Have a strong customer service focus
• Solid understanding of Microsoft Excel
• Great communication skills, both verbal and written
• Be able to demonstrate accuracy when dealing with numerical data
• To be able to understand the very basic principles of marketing
• Membership background desirable, but not essential
• Construction industry experience desirable, but not essential


Don’t miss out on this fantastic opportunity to work for a great company based in North Bristol - submit your CV today!

Reference: 216609


Our successful client, a family run business, is looking to recruit a Goods In Coordinator to join their busy team at their specialist wholesale unit.

• Location: Bristol
• Salary: £19,000 - £21,000
• Contract: Full time, permanent
• Hours: 3am-1pm

This role is key to ensuring our client maintain high standards of quality and trace-ability for their customers. The role will be diverse and will include time supporting with packing and labelling finished products.

Role Responsibilities:
• Unloading Deliveries
• Booking In
• Quality Assessment
• Labelling
• Maintaining clean and organised storage facilities
• Stock and Quality Control

Skills Required:
• Good level of written and spoken English
• Experience of using office-based IT programs: Word, Excel and Outlook

The successful candidate will be an organised, hardworking individual, with meticulous attention to detail and a great team player. You will be working closely with the operations managers and external team to ensure incoming deliveries are received, checked, documented, labelled and stored appropriately.


Additional Information:
• 50 hours per week over 5 days
• This role includes early starts, with your working day commencing at 3am


This is a manual role involving aspects of admin and data entry suitable for someone ideally with experience or interest in the food industry. If it sounds like the perfect role for you, apply today!

Reference: 216608


Service Advisor

An exciting opportunity has arisen for an enthusiastic and motivated Customer Service Advisor with a passion for delivering an outstanding customer experience to join a successful family run business in Bristol, close to the city centre.

• Location: Bristol
• Contract: Full time, permanent
• Salary: £22,000-£24,000

You will act as the first point of contact for customers both face to face and via telephone ensuring that the highest quality of service is provided as well as exploring opportunities to promote offers and retain customer accounts.
This successful client based in central Bristol prides itself on delivering first class service to all customers, and you will maintain this reputation through understanding customer requirements, liaising with departments and ensuring that all customers’ needs are met.

Responsibilities Include:
• Welcoming customers to the reception and booking vehicles in for servicing, MOT or repair
• Liaising between the technicians and customers, ensuring any required work is communicated to the customer and authority is given to the technician
• Keeping the customer updated on the progress of their vehicle through the workshop
• Letting customers know when vehicles are ready for collection
• Clearly explaining to customers, the work to be carried out as well as the pricing of the work on the invoice
• Completing relevant administration duties

To be successful in this role you must be self-motivated, eager to learn and enjoy a challenge. The ability to provide excellent customer service is essential, and you will have outstanding communication skills along with a personable and professional manner. An enthusiastic and dedicated approach to work and an excellent telephone manner are a must!

Reference: 216607


We have an exciting position within a small, well established professional business based in Bristol.


Position: Permanent, 37.5 hours per week

Salary: £22,000 - £26,000 depending on experience.

Benefits: Private health insurance, life insurance, pension scheme, 25 days paid leave annually

Location: Bristol


Duties Include:

  • Maintaining good relations with assigned customers
  • Training users
  • System configuration and process definition
  • Project management
  • Identifying potential revenue opportunities within existing user community
  • Assisting in Sales activities
  • Providing assistance to the Systems Support and Development teams


Skills & Experience:

  • Good written and verbal communication skills
  • A good working knowledge of MS Office products: comfortable with IT and computers
  • Project Management experience
  • Commercial acumen
  • Driving licence (essential)


If you are seeking your next career step and think you have the relevant skills, experience and positive attitude then please submit your CV today!

Reference: 216605


Contracts Manager

Do you have experience working within public sector funding?

Our successful client is seeking a hard-working and reliable Contracts Manager to join their friendly team on a full time, permanent basis in Bristol.


Salary: £28,000-£36,000
Location: Bristol
Contract: Full time, Permanent


Overall Purpose:
Effectively monitor, control and maintain the successful delivery of the contract process for our client’s Public Sector contracts.


Responsibilities Include:
• Manage and lead the team to effectively monitor and support delivery of the contracted outputs
• Ensure that the company enters into robust and beneficial legal and contractual agreements with purchasers and suppliers
• Provide strategic input and operational support for the Heads of Department in the process and documentation involved with bidding
• Support the development, coordination and monitoring of a coherent annual plan
• Manage the recording, analysis, presentational and reporting of all non-financial data
• Support and develop relationships with external organisations and single points of contact
• Manage, monitor and control budgets as required
• Work with the data protection team to maintain departmental procedures on the processing of personal data
• Ensure compliance with the Company’s policies, systems, processes and documentation on data protection across the team.


Skills and Qualifications Required:
• Be fully conversant with local, regional, national and transnational public funding schemes
• Be fully conversant with Public Procurement Requirements
• Be able to lead and motivate a team with mixed skills and responsibilities
• Be able to work on own initiative and as well as part of a wider cross functional team
• Be able to identify and participate in business networks relevant to the role
• Have excellent communication and interpersonal skills (written and oral), including presenting to groups
• Demonstrate excellent reporting skills to prepare and present content for a wide variety of audiences using electronic formats


This is a varied and challenging role, suitable for someone with a ‘can-do’ attitude. If you are seeking your next career challenge, please submit your CV today.


Reference: 216604


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