Customer Service Advisor

Our expanding client based in North Bristol is seeking an experienced customer service advisor!

 

Duties Include working in a small team dealing with all day to day tasks such as:
• Ordering
• Sales/customer service
• Liaising with customers, warehouse staff and all other departments to ensure the smooth running of orders
• Forwarding delivery paper work to the correct department
• Dealing with queries and complaints
• Liaising with other departments regarding returns and replacements for faulty items
• Organising for products to be sent out in a timely manner

 

The successful candidate for this role must have:
• Confident and enthusiastic telephone manner in order to build and maintain business relationships with clients
• Have a strong attention to detail
• Ability to multi-task
• Remain calm and efficient when under pressure
• Be a keen team player but equally confident when working on own initiative
• Experience in a similar role would be advantageous but not essential

 

This is a fantastic opportunity to work for an expanding and highly successful company, if it sounds like the perfect role for you, apply today!

 

Reference: 216388

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Support Coordinator

Who are we looking for? If you have worked on a help desk and have experience at dealing with customers, in a customer service role, or if you are a super organised Administrator, with the finance background, that fancies doing something different then we want to hear from you. You’ll need to get on with the great people our client have working for them as well and you’ll have a unique opportunity to help with the future roadmaps of the software as well as being the voice of the customer within their team.

The Role: You will be the first port of call for our customers who call our Support help desk, you will be logging issues (email, website and phone), giving advice and the main point of contact between customers and all other departments within our organisation. A real customer services focus is needed, the ability to multi task, be organised, have super admin skills and have a passion for improving things and owning things and staying calm is required. There are opportunities for progression in the role for the right candidate!

Key stuff you need to do:
• Logging new support calls reported via telephone and email
• Monitor Application Support helpdesk queue and respond to calls within SLA’s
• Address user queries regarding use of our applications
• Log and process requests for change / Enhancements
• Updating and Managing Knowledge base
• Assist with resolution of logs
• Liaise with customers, departments, and ensure everyone is updated
• Own documentation and be uber organized
• Address user queries regarding use of our applications
• Log and process requests for change / Enhancements, following a formal change process
• Controlled testing of application patches and new releases
• Updating and Managing Knowledge base
• Producing and updating Manuals / Procedures / Training Videos
• Remote Training

Enough about you, a bit about our client: They are a very distinctive team with a mish-mash of people, personalities, skills and talents outside the office – this is what make them stand out from other companies in the finance sector.

Don’t dilly dally:
• Competitive basic salary (somewhere between £16,000 and £21,000 DOE)
• Generous Bonus Scheme, Private Medical Insurance, Death and Disability Insurance, Contributory Pension Scheme

If this sounds like the perfect role for you, apply today!

 

 

Reference: 216371

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Support Agent

Reporting to the Support Supervisor, a Support Agent is responsible for ensuring that all Support Service Levels with Clients are met, and that Clients satisfaction is maintained at a high level.

Support Agents provides a critical interface between clients and the other functions in the company, especially Account Managers. It is the responsibility of Support Agents to identify the need to escalate issues to the Head of Services.

 

Support Agent Responsibilities:
• Ensure that all support processes and procedures are adhered to.
• Ensure that all product and support manuals and documentation are kept up to date.
• Work with the Support Team to ensure client portals are maintained to an appropriate level with up to date and relevant help and FAQ sections.
• Ensure all support calls and emails from clients are responded to appropriately, professionally and within company SLAs.
• Escalate support calls as required to the Head of Services.
• Ensure that all support calls are correctly logged on the support system.
• Ensure client teams are kept informed of client issues, requests or information.
• Assist the Head of Services in identifying training needed by clients.
• Provide support with client data migration and on-boarding process.
• Ability to provide exhaustive and complete troubleshooting before escalation and ensuring all escalation procedures are adhered to.

 

Necessary Abilities and Behaviours:
• Very good level of IT literacy.
• Excellent verbal and written communication skills.
• A strong ability to pick up new technical details quickly.
• Good attention to detail.
• Good timekeeping.
• Resourceful, energetic and enthusiastic.

Our client is offering competitive salary, personal development plan and training, pension, and an office in a great location! If it sounds like the right job for you, apply today!

 

 

Reference: 216359

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Part Time Administrator

Our client based in central Bristol is looking for a part-time Administrator to join their friendly team, working 6am-12pm or 7am-1pm.

 

The role:
• General administration duties
• Dealing with invoices
• Cash desk work
• Maintaining strong links with good existing customer base
• Work closely with the sales team to ensure the company financial objectives are met

 

Person specification:
• Organised
• Excellent communication skills, both verbal and written
• Enthusiastic and engaging
• Previous experience working within a sales environment
• Outgoing and a great team player
• A fun sense of humour to join a friendly sales team
• Full training will be provided

 

If this sounds like the right role for you, apply today!

 

Reference: 216349

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