Patient Coordinator

Our client is looking to expand their Reception Team in Bristol and are keen to find a well-motivated person to join them. Flexibility, commitment and a positive approach are essential.

Customer service experience preferred, although attitude is more important than your background. Training is available to those looking to increase their skill levels; however, a high level of computer literacy is desirable.

  • Hours per week: Full time (covering shifts between 7.45am - 7.00pm) + occasional Saturday mornings (paid extra)
  • Salary: £18,330k  
  • Location: Bristol
  • Contract: Permanent

Summary:

To work as a member of the Reception Team to ensure the smooth running of reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.

Main Duties:

  • Opening and closing procedures
  • Taking calls, appointment booking and dealing with general enquiries
  • Checking-in and directing patients on arrival at the surgery
  • Processing repeat prescription requests
  • Taking and recording requests for home visits
  • Registering new patients and temporary residents
  • Tidy waiting room after morning and afternoon surgeries
  • Leave the reception area tidy and ready for incoming colleagues
  • Assist with scanning of medical post onto patient electronic records
  • Updating Patient details
  • Sending and receiving faxes
  • Liaise with outside agencies, ensuring all leaflets/posters within the surgery are up-to-date
  • Alert other team members to issues of quality and risk

Skills Required:

  • Ability to cope and work well in a busy and pressured environment
  • Ability to communicate effectively
  • Ability to maintain excellent customer service at all times
  • Ability to prioritise own workload

If you have a flexible and positive ‘can-do’ approach towards work and are customer focused and organised, then this may be the perfect role for you – please submit your CV today!

Reference: 216976

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