Contact Centre Advisor

Our successful client is seeking a Contact Centre Advisor to join their team in Bristol.


• Salary: £8.47 per hour/£16,516pa
• Location: Bristol
• Contract: Full time, permanent


Duties Include:
• Managing incoming customer calls
• Redirecting customer queries
• Making outbound calls to follow up on scheduled works
• Promote and sell our client’s products and services where applicable
• Liaising with sites to manage issues and settle customer matters
• Advising customers of prices and availability of appointments
• Responding to online customer enquiries via live chat


Candidate Specification:
• Clear, confident and personable telephone manner
• Comfortable working independently and to targets, but within a team environment
• Full training for the role will be provided including classroom-based learning, job shadowing and on the job experience


Additional Information:
• Hours: 37.5 hours per week plus additional Saturday overtime as per schedule (1 in 2. 8am-1pm) and paid at hourly rate (Overtime equates to approximately £1,100pa)
• Shift pattern: Monday – Fri 8am-430pm for a week, then Monday – Friday 930am-6pm for a week
• Bonus: Additional £4k performance related bonus potential per year
• Holiday: 22 days paid annual leave plus 8 bank holidays
• Pension: 2% employer matched scheme
• Life assurance cover
• Discounted products and services
• Childcare and eyecare voucher scheme


This is a fantastic role with great benefits that is suitable for a confident, motivated and hard-working candidate, apply today!


Reference: 216485